Reviews

Horrible service. Dishonest business. Do not take any pride in their work. Below are pictures of the "finished" product that Joey and his company deem to be "complete"... Joey will swindle you every chance he gets, starting with the initial order in which he listed every room of the house on the invoice but was somehow 40% short on material and ordered the wrong padding. Read your contract closely which states that Floors is not liable for any verbal communication from the salesman. This allows Joey to lie to you about what is being included and then deliver a horrible product and say "it wasn't on the invoice you signed". They do not take any ownership in anything they do. My carpet looks horrible in several spots in the new home I just purchased and I will be calling another company to come clean up their mess. Joey assured me they would make it right and fix it. He had a new contractor come out and agreed to replace the carpet that was installed incorrectly. Then, Instead of doing what he promised, they just covered the uncovered areas and immediately charged me for the full services as if the job was complete. Soon after, his sub-contractor called me because he wasn't getting paid for the job that was "complete". So on one hand FLOORS is telling me the job is complete and took my money without my authorization, and on the other hand they are not paying their subcontractor, telling them the job is not complete. Extremely unprofessional. One of the sub-contractors that worked on this job stated he has seen similar issues with Joey on other jobs. The other sub-contractor he used said he will never work for Joey again. I currently have a pattern carpet going in two different direction, seams that look horrible, and stair case with bubbled carpet all over it. Do not do business with these people they are not a real flooring company, just a broker that doesn't take any ownership in their work. The pictures speak for themselves.

Incredible job! My family loves it! We needed something that could take the punishment of 3 toddlers. Floors was quick, thorough and delivered on time! Thank you!

Joey and his team did a great job installing the wood floors in my new house. The job was done professionally and was completed in a very short time. I am happy with the project and after a few days while cleaning the floors, I notice some edges had few splinters which I understand normal for wood floors. I called Joey and his team were back right away to fix the issues. We’ll done!

I am writing this review after completion of work and having dealt with the vendor for the so-called "lifetime warranty". They did a good job of installing the tiles and it all looks good but there were issues. First of all, they came to start the work without visiting me before and giving any instructions. They gave me a quote by looking at a competitor's quote without a site visit. Old tiles needed to be demolished before installation of the new tiles. They just came one morning to start the work and started breaking the tiles without covering anything with plastic sheets. This led to a dust storm in my home. Some examples of the extent of dust can be seen below in the pictures. In the end they gave me a discount of $200 for cleaning but the extent of work was so huge that I didn't realize it would take us much more time and effort to clean each and every plate in the closets, each and every food box in the pantry and each and every closet inside out. Had we got it done by a professional cleaner it would have cost more than $500. The installers were very respectful and friendly people and they cooperated with us during the installation as we were living in our house while the work was going on. The work was completed on time and everything looked good when the work finished. After they were gone, we noticed some issues: There were a few tiles which sounded hollow when we tapped on them. See the videos below: They came back to fix those tiles at their expense. The grout is cracking at many places within a few days. Now they are not responding to the calls. "So much for the lifetime warranty". The baseboard work was especially below par. Please see below some examples where the edges are not cut correctly. They are extruding out and at some places the baseboard is not leveled and at other places the gap is uneven between the baseboard and the wall. They did not correct them despite my text reminding them and my calls were not answered. There are gaps in the wooden floor where I can easily insert a piece of paper. Now I have to worry about things sticking in them in future. They left without installing the transitions in the closet.and again forgot to install them when they came to correct the tiles and now they are not answering my calls.

I’d like to thank Joey and the guys at Floors Houston for a job well done. Some things you can’t put a price on, and piece of mind is one of them. From the beginning of the job all the way through completion, Joey and his team were courteous and professional. I’ve already received positive feedback from the people I have referred them to. Thanks to the quality professionals at Floors Houston for making me and home look stupendous.

Absolutely so happy with our new stairs! They also did our living room floors and can’t recommend them enough!!! Such a quick transaction too!!