Reviews

Absolutely so happy with our new stairs! They also did our living room floors and can’t recommend them enough!!! Such a quick transaction too!!

We purchased vinyl flooring for our new house from FLOORS. They were very knowledgeable and helped us pick out the right products for our home. Everything was delivered in a timely manner. Very professional and easy to work with.

Incredible job! My family loves it! We needed something that could take the punishment of 3 toddlers. Floors was quick, thorough and delivered on time! Thank you!

I have had the privilege of working with Joey and the team at FLOORS. They are very nice to work with. As a sole proprietor it can be hard to have good business relationships and all of my communication and experience with FLOORS has been very pleasant. They make their expectations clear and we have a good working relationship. I think the way a company treats the people they work with says a lot about how they run their business. I wouldn't hesitate to purchase from them, because I know they are honest and hardworking. I highly recommend FLOORS if you're in the greater Houston area.

I am writing this review after completion of work and having dealt with the vendor for the so-called "lifetime warranty". They did a good job of installing the tiles and it all looks good but there were issues. First of all, they came to start the work without visiting me before and giving any instructions. They gave me a quote by looking at a competitor's quote without a site visit. Old tiles needed to be demolished before installation of the new tiles. They just came one morning to start the work and started breaking the tiles without covering anything with plastic sheets. This led to a dust storm in my home. Some examples of the extent of dust can be seen below in the pictures. In the end they gave me a discount of $200 for cleaning but the extent of work was so huge that I didn't realize it would take us much more time and effort to clean each and every plate in the closets, each and every food box in the pantry and each and every closet inside out. Had we got it done by a professional cleaner it would have cost more than $500. The installers were very respectful and friendly people and they cooperated with us during the installation as we were living in our house while the work was going on. The work was completed on time and everything looked good when the work finished. After they were gone, we noticed some issues: There were a few tiles which sounded hollow when we tapped on them. See the videos below: They came back to fix those tiles at their expense. The grout is cracking at many places within a few days. Now they are not responding to the calls. "So much for the lifetime warranty". The baseboard work was especially below par. Please see below some examples where the edges are not cut correctly. They are extruding out and at some places the baseboard is not leveled and at other places the gap is uneven between the baseboard and the wall. They did not correct them despite my text reminding them and my calls were not answered. There are gaps in the wooden floor where I can easily insert a piece of paper. Now I have to worry about things sticking in them in future. They left without installing the transitions in the closet.and again forgot to install them when they came to correct the tiles and now they are not answering my calls.

Joey and his team did a great job installing the wood floors in my new house. The job was done professionally and was completed in a very short time. I am happy with the project and after a few days while cleaning the floors, I notice some edges had few splinters which I understand normal for wood floors. I called Joey and his team were back right away to fix the issues. We’ll done!