Reviews

I am writing this review after completion of work and having dealt with the vendor for the so-called "lifetime warranty". They did a good job of installing the tiles and it all looks good but there were issues. First of all, they came to start the work without visiting me before and giving any instructions. They gave me a quote by looking at a competitor's quote without a site visit. Old tiles needed to be demolished before installation of the new tiles. They just came one morning to start the work and started breaking the tiles without covering anything with plastic sheets. This led to a dust storm in my home. Some examples of the extent of dust can be seen below in the pictures. In the end they gave me a discount of $200 for cleaning but the extent of work was so huge that I didn't realize it would take us much more time and effort to clean each and every plate in the closets, each and every food box in the pantry and each and every closet inside out. Had we got it done by a professional cleaner it would have cost more than $500. The installers were very respectful and friendly people and they cooperated with us during the installation as we were living in our house while the work was going on. The work was completed on time and everything looked good when the work finished. After they were gone, we noticed some issues: There were a few tiles which sounded hollow when we tapped on them. See the videos below: They came back to fix those tiles at their expense. The grout is cracking at many places within a few days. Now they are not responding to the calls. "So much for the lifetime warranty". The baseboard work was especially below par. Please see below some examples where the edges are not cut correctly. They are extruding out and at some places the baseboard is not leveled and at other places the gap is uneven between the baseboard and the wall. They did not correct them despite my text reminding them and my calls were not answered. There are gaps in the wooden floor where I can easily insert a piece of paper. Now I have to worry about things sticking in them in future. They left without installing the transitions in the closet.and again forgot to install them when they came to correct the tiles and now they are not answering my calls.

I’d like to thank Joey and the guys at Floors Houston for a job well done. Some things you can’t put a price on, and piece of mind is one of them. From the beginning of the job all the way through completion, Joey and his team were courteous and professional. I’ve already received positive feedback from the people I have referred them to. Thanks to the quality professionals at Floors Houston for making me and home look stupendous.

I contacted Joey through Thumbtack to remove and replace tile and install baseboard in my parents whole house. The tile work was really great, the contractors that he sub-contracts were great. Really did a good job and very thorough. Things got a little weird when that contractor called me to tell me that Joey hadn't paid him for the job and wondering if I had already paid Joey. Of course, I paid Joey on time and told him I didn't know anything about his arrangement with Joey. Once the baseboards came in I called Joey & Victoria to schedule the baseboard installation. This is a different set of contractors and they installed the baseboards. Today, when we go to remove some of the baseboard in the restroom to install the new vanity that needs to go flush against the wall, we discover that they nailed into the water pipe so, now we have a few leaks. He proceeds to tell me that they aren't liable for this because the water pipe shouldn't have been there. Keep in mind that this house was built in the 1980s and he tells me that any plumber would not install pipes there. Obviously, I will not sit here and argue with him because I just don't have that type of time. So, if you want to hire him, proceed with caution make sure you know exactly where the pipes are from when your house was built because if they break something they will NOT be responsible. So yeah, they did a great job on the floor but now they've left me with an issue I didn't have before hiring them. Very frustrating that they won't take responsibility. Oh and he told me he doesn't have x-ray vision to see where the pipes are (I'm not an idiot and I know that)... I would think that is part of their assessment before they install to confirm where pipes are. DON'T HIRE!

Absolutely so happy with our new stairs! They also did our living room floors and can’t recommend them enough!!! Such a quick transaction too!!

Joey and his team did a great job installing the wood floors in my new house. The job was done professionally and was completed in a very short time. I am happy with the project and after a few days while cleaning the floors, I notice some edges had few splinters which I understand normal for wood floors. I called Joey and his team were back right away to fix the issues. We’ll done!

Did an amazing job installing bamboo hardwood flooring in one of my bedrooms. They were professional, fast and very efficient. They did a thorough job of cleaning up afterwards. Highly recommend!